Returns & Exchanges
Last Updated: January 10, 2026
Thank you for shopping at Snapcart.lifestyle. We want you to be completely satisfied with your purchase. This policy outlines the rules and procedures for returns and refunds to ensure a clear and fair process for you, our valued customer.
1. Contact Information
Store Owner: ALEXIS LASHAY HICKS
Email: support@snapcart.lifestyle
Phone: +15015735052
Return Address: 6396 RALEIGH STREET APT 2901, ORLANDO, FL 32819
Please use the information above to initiate any return or refund request.
2. Return Eligibility
You are eligible to request a return under the following conditions:
The item is unused, in its original condition, and in the original packaging.
The return request is submitted within 30 days of the delivery date.
The product is defective, damaged upon arrival, or incorrect (we sent the wrong item).
Non-Returnable Items:
Digital products (e.g., e-books, software, digital codes) cannot be returned due to their nature.
Custom-made or personalized items are not eligible for return unless they are defective.
Items damaged after delivery due to customer misuse are not eligible.
3. The Return Process & How to Request a Refund
To start a return, please follow these steps:
Contact Us: Email us at support@snapcart.lifestyle within the 30-day window. Please include your:
Order Number
Reason for the return
Photos or videos of the product (especially if it’s damaged or defective)
Await Instructions: Our team will review your request and, if approved, provide you with the return address (which may be the address listed above) and further instructions.
Ship the Item: Once instructed, please ship the item back to us. We recommend using a trackable shipping service as you will be responsible for the item until it reaches us.
4. Refund Process
Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed automatically to your original method of payment.
Please allow 3-7 business days for the refund to appear in your account after processing, depending on your bank or payment provider.
5. Shipping Costs & Exceptions
If the return is due to our error (e.g., a defective product or incorrect item shipped), we will cover the cost of return shipping. Please contact us for a shipping label.
If the return is for any other reason (e.g., you changed your mind), you will be responsible for paying the return shipping costs.
Original shipping fees are non-refundable unless the return is our fault.
6. Questions
If you have any questions about this policy, please contact us at support@snapcart.lifestyle or call us at +15015735052.
